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FREQUENTLY
ASKED QUESTIONS:
General
Canberra and hotel information
Room
type, rate and other important hotel information
Group
enquiry
Special
rate plans
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ANSWERS:
General
Canberra and Hotel Information
(Q):
What is your address, and where exactly are you situated in terms
of Canberra City?
(A): We are situated at the corner of Ainslie and Limestone Avenues,
close to the heart of the city, within short walking distance of
the town centre and mall. The airport is 6 kilometres away.
(Q):
Are you close to shops, transport, the casino etc?
(A): We are in short walking distance to shops and transport.
(Q):
Do you have airport pick-up, or drop-off?
(A): The Airport Shuttle to the city picks up and drops just outside
the door.
(Q):
Are there taxis close by?
(A): Taxis are available from Reception regularly.
(Q):
What star rating is your Hotel and what kind of facilities do you
provide?
(A): We are a 3 1/2 stars Hotel.
We
have within the Hotel:
- 24
hour reception
- FOC
Car parking
- Room
Service
- Disabled
rooms
- The
Courtyard Restaurant of which is fully licensed restaurant and
serves breakfast 7 days and dinner Tuesday to Saturday.
- The
Cocktail bar which is open Tuesday to Saturday from.
- The
Bistro is open for lunch and dinner daily
- Safety
deposit at reception
- Tour
booking
- Car
hire
- Conference
facilities
(Q):
Is gratuity or tipping, necessary in Canberra?
(A): Gratuity, or tipping, is not necessary within Australia. It
is up to the discretion of the guest.
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Room
type, rate and other important Hotel information
(Q):
What type of rooms do you offer, what facilities do they contain
and what is the rate?
(A): We offer three different room types. Deluxe Lofts and Superior
Rooms are both rated 4 star and the Heritage rooms are rated 3.5
star. Non smoking rooms are available.
Deluxe
Lofts :
- Refrigerator
- Colour
TV
- STD/ISD
phones, upper and lower level
- Tea/coffee
making facilities
- Mini
bar
- Re-cycled
Air-conditioning
- Hair
dryer
- Iron
and ironing board
- Microwave
- Stove
- Kitchens
can be fully equipped for longer stays.
Superior
Rooms:
- Refrigerator
- Colour
TV
- STD/ISD
phone
- Tea/coffee
making facilities
- Mini
bar
- Re-cycled
Air-conditioning
- Hair
dryer
- Iron
and ironing board
- Balcony
Heritage Rooms:
- Refrigerator
- Colour
TV
- STD/ISD
phone
- Tea/coffee
making facilities
- Mini
bar
- Heating
and cooling/ceiling fans
- Hair
dryer
- Iron
and ironing board
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(Q):
Do your rates include any taxes?
(A): The Goods and Services Tax (GST) is included in all quoted
rates.
(Q):
Does your Hotel have any disabled rooms?
(A): The Hotel has 3 rooms classified as disabled rooms. These rooms
are accredited disabled rooms.
(Q):
What is your child policy?
(A): No charge for under 15 years of age accompanied with an adult
using existing bedding.
(Q):
Do you have any current specials?
(A): Please contact our reservations department on
(02) 6243 0011 or email: reservations@olimshotel.com
(Q):
What payment methods do you offer?
(A): Credit cards including Visa, MasterCard, Bankcard, Diners Club,
American Express and Eftpos are all accepted. We also accept cash,
travellers cheques and money order.
(Q):
Is it necessary to leave a deposit?
(A): While leaving a deposit is not necessary, we do recommend one,
as this will guarantee your booking. Leaving your credit card number
is sufficient as a deposit also; no funds are debited until you
checkout. Bookings can be held until 6pm unless guaranteed by credit
card or pre-payment is a good idea to provide an arrival time, if
known; the room can then be held up to that time.
(Q):
Do I have to make a reservation, and what's your cancellation policy?
(A): While it is not necessary to make a reservation, we strongly
recommend it as rooms are subject to availability. We do require
24 hours notice for any cancellations.
(Q):
Do you offer any day room rates?
(A): Our room rates are inclusive of one night in all cases. Early
check-in or late checkout will be offered on request, subject to
availability.
(Q):
What are your check-in and checkout times?
(A): Our check-in time is at 2pm, and our checkout time is at 11am.
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(Q):
Do you offer luggage storage?
(A): Storage for luggage and other items is available free-of-charge
for all Hotel guests. 24-hour access to baggage storage is available.
(Q):
Do you offer car parking?
(A): The Hotel offers on-site car parking complimentary to hotel
guests. Parking for coaches is available on-site by request.
(Q):
What are your booking instructions?
(A): Click Here to contact our Reservations department, and if you
would like to book by phone, call (02) 6243 0011 if calling in Australia.
If you would like to make your booking by fax, the number is 61
2 6243 0001.
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Group
Enquiry
(Q): I am bringing a group of people, what type
of discount can you offer?
(A): A group of 10 or more rooms can entitle you to a group discount
rate. This discount varies depending on the number of guests, and,
more importantly, on the date and room availability. Group inquiries
can be made by telephoning our reservations department.
Special
Rate Plans
(Q): Do you offer any special rates?
A): Details of special rate plans can be obtained by contacting
the sales and marketing department on (02) 6243 0011 or email:sales@olimshotel.com or gm@olimshotel.com
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